Friday, May 23. 2008
This is why we can't have nice things....
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Hmmm... no "unlimited" business for us as well?
Or else "Vishal BochoNaiko" is definitely an email bot! The latter possibility is much more likely, seeing the amount of helpful artificial intelligence the bot has displayed.
Or else "Vishal BochoNaiko" is definitely an email bot! The latter possibility is much more likely, seeing the amount of helpful artificial intelligence the bot has displayed.
haha, I don't know if you saw that episode of F.R.I.E.N.D.S where phoebe gets a job in telemarketing for toner. All her responses were in a clipboard and all she had to do was repeat it word for word. Well, this Vishal is a tall blonde.
I think my email just got forwarded to him and he only handles troubleshooting for business customer. He probably copy pasted his first reply without even reading the contents of the message. Must have scared him when I replied so quickly.
The thing is that you are very likely to get a completely different answer, even a positive one, if you were to ask someone else working for MT. and you could have many more variations irrespective of the position they hold. I believe only their janitor can tell you for certain.
I don't want to go registering a business because that would mean an awful lot of people to bribe...
I think my email just got forwarded to him and he only handles troubleshooting for business customer. He probably copy pasted his first reply without even reading the contents of the message. Must have scared him when I replied so quickly.
The thing is that you are very likely to get a completely different answer, even a positive one, if you were to ask someone else working for MT. and you could have many more variations irrespective of the position they hold. I believe only their janitor can tell you for certain.
I don't want to go registering a business because that would mean an awful lot of people to bribe...
hey katlaroue :)
i remember that particular friends episode lol it also makes me think about IT CROWD
anyway, kifer to pas essay telephone customer care, normalment MT/orange pas telement care sipa to ena business ou koi, as long as zotte pe gagne zotte cash.
ine arrive ler pou fou ene baze .. problem seki boucou dimoune pas enkor realize c koi FUP, bizin atan 2 mois pou ki zotte vraiment prend conte..
et aussi seki mo trouve bizarre kifer ena 2 cap different, ene 10gb pou adsl 128 et 3gb pou myT 256. et both sipoZe mem prix sa non?
enfin.. pe vine plis en plis fun pou vivre dan sa pays la..
peace out
vicks!
i remember that particular friends episode lol it also makes me think about IT CROWD
anyway, kifer to pas essay telephone customer care, normalment MT/orange pas telement care sipa to ena business ou koi, as long as zotte pe gagne zotte cash.
ine arrive ler pou fou ene baze .. problem seki boucou dimoune pas enkor realize c koi FUP, bizin atan 2 mois pou ki zotte vraiment prend conte..
et aussi seki mo trouve bizarre kifer ena 2 cap different, ene 10gb pou adsl 128 et 3gb pou myT 256. et both sipoZe mem prix sa non?
enfin.. pe vine plis en plis fun pou vivre dan sa pays la..
peace out
vicks!
eta doudoukdari, pas tente moi download zafaire ki mo pena connection pou download.
with myt @ 3gb, they make more profit. It probably costs them the roughly price to run any line.
with myt you use up your 3gb very quickly. so they can apply FUP as soon as possible.
as for phoning customer support... mo encore per getter si mo pou pren zot business line la.
with myt @ 3gb, they make more profit. It probably costs them the roughly price to run any line.
with myt you use up your 3gb very quickly. so they can apply FUP as soon as possible.
as for phoning customer support... mo encore per getter si mo pou pren zot business line la.
you expected service from this tone?
serves you right to get a copy pasted message, as you do not sound like a customer who deserves customer satisfaction.
you however could and most likely been black listed for never getting better service.
Maybe continous drop outs. hardware failure, viruses, ebola and so on
serves you right to get a copy pasted message, as you do not sound like a customer who deserves customer satisfaction.
you however could and most likely been black listed for never getting better service.
Maybe continous drop outs. hardware failure, viruses, ebola and so on
red tape has already strangled them enough and the customer is always right, bitch.
Their service sucks and I let them know what I think of them in a way that won't leave any doubt in the minds. Call it honesty but I bet you'd rather be on your knees giving them a blowjob instead.
It's up to them to prove to me that the impression I have of their services is wrong. And they have failed to do that.
and oddly enough a couple of days after I had that conversation with vishal, my connection speed seems to be picking up.
Their service sucks and I let them know what I think of them in a way that won't leave any doubt in the minds. Call it honesty but I bet you'd rather be on your knees giving them a blowjob instead.
It's up to them to prove to me that the impression I have of their services is wrong. And they have failed to do that.
and oddly enough a couple of days after I had that conversation with vishal, my connection speed seems to be picking up.
haha good one on this
i will quote something for 4lyf which i said somewhere (*cough mauritius union cough*)
Embracing those complaining customers
“Just get rid of them!” Face it, when confronted by a customer with a complaint, all you really want to do is make them go away, isn’t it? After all, who wants someone in your face, telling you that you’ve messed up?
But guess what? You actually may be doing something wrong. And complainer isn’t just a troublemaker or a pain in the neck. That person standing before you - complaining - is someone who can help you understand how to improve your company. It’s in your best interest - and in the best interest of your bottom line - to deal with them, not just get rid of them.
Here’s something to remember - most unhappy customers don’t complain; they just go away. Sure, only one of the 100 guests at your hotel complained that the rooms were dirty. But that doesn’t mean the other 99 were satisfied. Many of those other 99 guests may have felt the same way, but they didn’t want to take the time or energy to confront you. Instead of letting you know, they’re just not going to come back and they may even warn other customers away.
Ask yourself (and your staff): When a customer has a complaint, do you truly listen to them and try to solve their problem? (”I’ll get my best maid to clean your room again, check it myself, and make sure that housekeeping is doing its job.”) Or do you just want to find the way to make them disappear? (”Have a free drink in the bar.”) There’s a big difference - in attitude and outcome - between just appeasing a customer and really caring about their problem.
Most complainers have legitimate concerns, often indicating systematic problems in your business. Maybe it’s not just one messed up order, but your shipping department is sloppy. Maybe your product actually isn’t performing properly or your employees aren’t providing the quality of service a customer should expect. Face it, when was the last time you made sure your housekeeping staff was consistently cleaning those rooms properly?
It’s easy to dismiss complainers. After all, sooner or later, every business will have some customers who are just impossible to please. No matter what you do, they’re never going to be happy. Often, these customers have misunderstood the nature of your products or services and want you to change completely to accommodate them. That’s not realistic.
For instance, in my company, we sell a Windows-based Excel application, making it clear on website that it does not work on Macs. Yet, we regularly get customers who complain because they can’t use it on their Apple computer. “Read the information on the website,” my staff wants to scream.
Yet, even those complainers are telling me something I need to know: Maybe it’s time to develop a Mac version of my product. Even unrealistic complainers need to be listened to and acknowledged.
4lyf, you should work customer support LOL
QUOTE:
"...the customer is always right, bitch."
i will quote something for 4lyf which i said somewhere (*cough mauritius union cough*)
Embracing those complaining customers
“Just get rid of them!” Face it, when confronted by a customer with a complaint, all you really want to do is make them go away, isn’t it? After all, who wants someone in your face, telling you that you’ve messed up?
But guess what? You actually may be doing something wrong. And complainer isn’t just a troublemaker or a pain in the neck. That person standing before you - complaining - is someone who can help you understand how to improve your company. It’s in your best interest - and in the best interest of your bottom line - to deal with them, not just get rid of them.
Here’s something to remember - most unhappy customers don’t complain; they just go away. Sure, only one of the 100 guests at your hotel complained that the rooms were dirty. But that doesn’t mean the other 99 were satisfied. Many of those other 99 guests may have felt the same way, but they didn’t want to take the time or energy to confront you. Instead of letting you know, they’re just not going to come back and they may even warn other customers away.
Ask yourself (and your staff): When a customer has a complaint, do you truly listen to them and try to solve their problem? (”I’ll get my best maid to clean your room again, check it myself, and make sure that housekeeping is doing its job.”) Or do you just want to find the way to make them disappear? (”Have a free drink in the bar.”) There’s a big difference - in attitude and outcome - between just appeasing a customer and really caring about their problem.
Most complainers have legitimate concerns, often indicating systematic problems in your business. Maybe it’s not just one messed up order, but your shipping department is sloppy. Maybe your product actually isn’t performing properly or your employees aren’t providing the quality of service a customer should expect. Face it, when was the last time you made sure your housekeeping staff was consistently cleaning those rooms properly?
It’s easy to dismiss complainers. After all, sooner or later, every business will have some customers who are just impossible to please. No matter what you do, they’re never going to be happy. Often, these customers have misunderstood the nature of your products or services and want you to change completely to accommodate them. That’s not realistic.
For instance, in my company, we sell a Windows-based Excel application, making it clear on website that it does not work on Macs. Yet, we regularly get customers who complain because they can’t use it on their Apple computer. “Read the information on the website,” my staff wants to scream.
Yet, even those complainers are telling me something I need to know: Maybe it’s time to develop a Mac version of my product. Even unrealistic complainers need to be listened to and acknowledged.
4lyf, you should work customer support LOL
Stop complaining dude! Get a life... This country started somewhere and will end up nowhere...live with it and enjoy yourself in what your country provides us besides this crappy Internet service.
Anti-whiner, eh? You seem to be whining well enough yourself with that rather weak argument.
and of course not identifying yourself when you posted it makes it even weaker. This is what is wrong with the current generation...
I'll have to start moderating comments.
and of course not identifying yourself when you posted it makes it even weaker. This is what is wrong with the current generation...
I'll have to start moderating comments.
LMAO....good god, what has happened to our youth and their straight and "meaningful" comments....
so when we complain we have no life...dude (anti-whatever), plz plz ffs, give me your cr account number,need some paypal credit here >_<
geez, i always though when you want to make a point, you make it intelligently or at least try to...lol
i dunno abt abt starterd from nothing (as a matter of fact yeah it did, we didnt have cyber tower at the time of dodos did we, LOL at least you got something right) bt hell no will it end to nothing....you might want to follow your routinely miserable life (i didnt say it, your post said it :P)...in the country which you feel has nothing in the end, bt with the ppl i know, they are for sure better than you lol (and better than you means we have a chance ....yaaay)
sorry yassir, i could say my two cent, but thats a whole coin Rs20 :D
btw haha same for you :P..... you SHOULD work in customers service (lol day by day, im having that nightmare it might be true....guess we will hear one day in defi "customer care agent punch hard in the face for stupidity" bt thats another story :D)
so when we complain we have no life...dude (anti-whatever), plz plz ffs, give me your cr account number,need some paypal credit here >_<
geez, i always though when you want to make a point, you make it intelligently or at least try to...lol
i dunno abt abt starterd from nothing (as a matter of fact yeah it did, we didnt have cyber tower at the time of dodos did we, LOL at least you got something right) bt hell no will it end to nothing....you might want to follow your routinely miserable life (i didnt say it, your post said it :P)...in the country which you feel has nothing in the end, bt with the ppl i know, they are for sure better than you lol (and better than you means we have a chance ....yaaay)
sorry yassir, i could say my two cent, but thats a whole coin Rs20 :D
btw haha same for you :P..... you SHOULD work in customers service (lol day by day, im having that nightmare it might be true....guess we will hear one day in defi "customer care agent punch hard in the face for stupidity" bt thats another story :D)
Truly, it's a magnificent way of dealing with customers. You ask for a question, you get a generic answer. You re-ask a question, and you get just a little bit of attention, and a very common sense answer. Just amazing!
(With a heavy touch of sarcasm)
Well, at least your connection is a bit better now!
(With a heavy touch of sarcasm)
Well, at least your connection is a bit better now!
Welcome to the customer care world! ! !
Basically some "copy paste" stuff! ! !like..when you phone them.You will be given the same explanation! ! !
Basically some "copy paste" stuff! ! !like..when you phone them.You will be given the same explanation! ! !
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Whatever you believe to be true is your own problem.
Deal with it.
I think I'll make a series out of this. read round 1 to get up to speed. Or rather if you want to waste some tim not exactly round 2 because I haven't quite gotten around to phoning the Orange customer service about the business line possibility. It's
Tracked: Jun 04, 14:54
still not round 2. previously This is why we can't have nice things.... round 1.1 and This is why we can't have nice things.... Today I received a phone call from a nice lady who was apparently collecting feedback on the quality of service of the cu
Tracked: Jun 05, 16:03